Terms & Conditions

Introduction

Welcome to Deep Point Lab, a professional service dedicated to creating, modifying, and managing websites for small to medium-sized businesses. By using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

Effective Date

These Terms and Conditions are effective as of 12/12/2023 and will remain in effect until updated or replaced by a newer version.

Changes to the Agreement

Deep Point Lab reserves the right to modify or replace these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes your acceptance of the new Terms and Conditions.

User Guidelines and Acceptable Uses

As a user of our services, you agree to:

1. Provide accurate and complete information about your business and website needs.

2. Use our services in a lawful manner and for the intended purposes only.

3. Not to use our services to infringe upon the rights of others, including privacy and intellectual property rights.

4. Comply with all applicable laws and regulations in connection with your use of our services.

Prohibited Behaviors and Activities

You are prohibited from:

1. Engaging in illegal activities or promoting illegal content through the websites we create or manage.

2. Using the websites to distribute malware, spam, or harmful content.

3. Attempting to gain unauthorized access to our systems or any other user's systems.

4. Interfering with or disrupting the services we provide.

User Contributions Clause

1. You retain all ownership rights to the content you provide for your website.

2. You grant Deep Point Lab a license to use, modify, publicly perform, publicly display, reproduce, and distribute such content solely for the purpose of providing our services to you.

3. You are responsible for ensuring that you have the necessary rights and permissions for all content you provide.

Digital Millennium Copyright Act (DMCA) Notice and Policy

1. Deep Point Lab respects the intellectual property rights of others and expects users of our services to do the same.

2. We will respond to valid DMCA notices and take appropriate action, including removing or disabling access to infringing material.

3. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide us with a written notice containing the information specified in the DMCA.

Intellectual Property Disclosure

1. All intellectual property rights in the services provided by Deep Point Lab, including but not limited to website designs, text, graphics, logos, and software, are the property of Deep Point Lab or its licensors.

2. Except as expressly authorized by Deep Point Lab, you may not use, alter, copy, distribute, transmit, or derive another work from any material obtained from us or our services.

Refund and cancellation policies

Conclusion

Deep Point Lab is committed to ensuring satisfaction with our website creation, modification, and management services. Our refund and cancellation policies are designed to be fair and compliant with Indian laws.

1. Cancellation Policy:

   • Time Frame for Cancellation: Clients may cancel their service requests within 7 days from the date of the agreement.

   • Cancellation Notice: Cancellations must be requested in writing via email to support@deeppointlab.com.

   • Processing of Cancellation: Upon receiving a cancellation request, Deep Point Lab will process the cancellation within 7 working days.

2. Refund Policy:

   • Eligibility for Refund: Refunds are eligible only if the cancellation is made within the aforementioned 7-day period.

   • Partial Refunds: If work has already commenced on the project, a partial refund may be issued, deducting the amount proportional to the work completed.

   • Processing Time for Refunds: Refunds will be processed within 15 working days of the cancellation request.

   • Refund Method: Refunds will be credited back to the original payment method used by the client.

   • Non-Refundable Services: Certain services such as domain registration, third-party services, or express service fees are non-refundable.

3. Modifications to Services Post-Purchase:

   • Change Requests: Clients can request modifications to the scope of the services within 5 days of purchase.

   • Additional Charges: Modifications may incur additional charges, depending on the nature and extent of the changes requested.

4. Compliance with Indian Laws:

   • All our refund and cancellation policies are in compliance with the Consumer Protection Act, 2019, and other relevant Indian laws.

   • In case of any dispute, the matter will be subjected to the jurisdiction of the competent courts in Mohali, Punjab, India.

5. Contact Information for Queries:

   • For any queries or clarification regarding our refund and cancellation policies, please contact us at support@deeppointlab.com.

6. Acknowledgement:

   • By availing of our services, clients acknowledge that they have read, understood, and agree to our refund and cancellation policies.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions or concerns about these Terms, please contact us at support@deeppointlab.com